Client: A Leading African Utility Company
Service Provided: Advanced Metering Infrastructure (AMI) System Implementation
Outcome: Streamlined Operations, Enhanced Customer Service, and Modernized Infrastructure

The Challenge:
The client was at the helm of an ambitious project: the pilot integration of six Head-End Systems (HES) for 250,000 electric meters utilizing GPRS and PLC technologies across five distribution companies. They needed to implement AMI systems for various operations including Meter Data Management (MDM), Customer Information System (CIS), Billing, Customer Self-service, Asset Management, Workforce Management, and Business Intelligence, while also managing over 100 fieldwork operators.

QualiValue’s Solution:
QualiValue engineered a comprehensive solution to meet the client’s vast requirements:

• Utility Software Suite Implementation: Implemented a comprehensive utility software suite, including modules for Meter Data Management (MDM), Service Gateway, Customer Care and Billing, Mobile Workforce Management, Customer Self Service, Work and Asset Management, and Analytics, resulting in a fully integrated system.
• HES Integration: Seamlessly integrated multiple HES from various manufacturers ensuring a robust and cohesive metering infrastructure.
• Multispeak Compliance: Ensured that all systems were compliant with the Multispeak standard, facilitating interoperability between software and hardware applications.
• Data Migration: Executed a complex data migration from legacy systems to the new utilities software suite without disrupting existing services.
• Comprehensive Training Programs: Conducted specialized training for IT, end-users, and business-users to ensure smooth handover and operation of the new systems.

The Impact:
The project marked a technological leap for the utility company:

• Modernized Metering Infrastructure: The AMI system brought the utility’s infrastructure to the forefront of modern technology, allowing for more accurate and efficient operations.
• Enhanced Customer Engagement: With the new Customer Self-service portal, customers enjoyed greater control and visibility over their usage and billing.
• Streamlined Workforce Management: The Mobile Workforce Management system improved coordination and efficiency of field operators.
• Data-Driven Asset Management: The integration of advanced analytics enabled smarter asset management and decision-making.

Client Testimonial:
“QualiValue’s expertise in AMI systems has been a game-changer for our operations. Their seamless integration of the utilities suite has not only modernized our metering infrastructure but also transformed our customer service and asset management.” – Director of Operations, African Utility Company