1. THE VISION OF QUALIVALUE

1.1. Introduction
At QualiValue, our vision is the guiding force behind our business strategies, decisions, and actions. It reflects our aspirations, values, and the legacy we aim to create in the Information And Communication Technology (ICT) industry. This chapter articulates the essence of our vision and how it shapes our approach to business and ethics.

1.2 Our Vision
Innovation and Excellence: We strive to be at the forefront of innovation in the ICT sector. Our goal is to deliver exceptional services and solutions that not only meet but exceed the expectations of our clients. We believe in continuous improvement and staying ahead of industry trends.
Integrity and Responsibility: Our business is grounded in principles of integrity and responsibility. We commit to conducting our operations ethically and responsibly, ensuring that our actions benefit not only our company but also our clients, employees, and the broader community.
Sustainability and Growth: We are dedicated to sustainable business practices that ensure the longevity and growth of our company. This includes responsible management of resources, environmental stewardship, and investing in the development and well-being of our employees.
Customer-Centric Approach: Our clients are at the heart of everything we do. We are dedicated to understanding and fulfilling their needs, building long-term relationships based on trust, quality, and reliability.
Global Reach with Local Impact: While aspiring to expand our global footprint, we remain committed to making a positive impact in the communities where we operate. We believe in the power of technology to drive social and economic progress.

2. PURPOSE AND RECIPIENTS

2.1. Purpose
The Code of Ethics of QualiValue is a fundamental document that articulates the ethical and professional principles guiding our business operations in the field of ICT. This code serves as a cornerstone for establishing a culture of integrity, responsibility, and excellence. It aims to provide a clear framework for decision-making and behaviour, ensuring that all company activities align with our core values and legal obligations.

2.2. Recipients
This Code of Ethics applies to everyone associated with QualiValue, including but not limited to:
Employees: All individuals, irrespective of their position or role, are expected to adhere to the principles and standards set forth in this code. Our employees are our most valuable asset, and their commitment to these principles is essential for maintaining the trust and confidence of our clients and partners.
Collaborators and Consultants: External consultants, contractors, and any other individuals or entities that collaborate with QualiValue are also expected to respect and uphold the standards outlined in this document during their engagement with the company.
Partners and Suppliers: We are committed to fostering relationships with partners and suppliers who share our ethical values and standards. This code is a benchmark for selecting and maintaining relationships with external entities.
Clients: While our clients are not directly bound by this Code of Ethics, we are dedicated to providing services that are consistent with these principles, thereby ensuring that our business dealings are conducted with the highest level of integrity and professionalism.

2.3. Implementation
This Code of Ethics is more than a set of guidelines; it is an integral part of our corporate identity. Adherence to this code is essential for maintaining the reputation and success of QualiValue in the competitive world of ICT. We are committed to regularly reviewing and updating our code to reflect evolving ethical standards and legal requirements. Additionally, appropriate training and resources will be provided to ensure that all recipients understand and can effectively implement these principles in their daily work.

3. GENERAL PRINCIPLES
This chapter of the Code of Ethics of QualiValue outlines the foundational principles that govern the conduct of our company, its employees, and collaborators. These principles are the bedrock of our corporate ethos and guide our decision-making processes.

3.1. Legality
At QualiValue, compliance with all applicable laws and regulations is paramount. We are committed to conducting our business in full compliance with legal standards at the local, national, and international levels. This principle ensures that our operations are not only ethical but also legally sound.

3.2. Integrity
Integrity is the cornerstone of our business dealings. We conduct all our activities with honesty, fairness, and respect. This means being truthful in our communications, honouring our commitments, and avoiding conflicts of interest.

3.3. Non-Discrimination
We adhere to a policy of equal opportunity and are committed to creating an inclusive environment free from discrimination. This principle extends to every aspect of our employment practices, including hiring, training, promotions, and compensation, and it applies regardless of race, gender, religion, age, disability, sexual orientation, nationality, or any other characteristic protected by law.

3.4. Confidentiality
Confidentiality is crucial in maintaining trust and respect in our business relationships. We are committed to protecting sensitive information about our company, clients, employees, and partners. This includes personal data, proprietary information, and other non-public information entrusted to us.

3.5. Diligence
We strive for excellence in all our endeavours. This means not only meeting but exceeding the standards of quality and professionalism expected in our industry. Diligence also involves continuous learning and improvement, ensuring that our skills and services remain at the forefront of the ICT sector.

3.6. Loyalty
Loyalty to QualiValue and its values is fundamental. This involves acting in the best interest of the company and its stakeholders, being an ambassador of our ethos, and contributing to a positive and productive work environment.

4. RELATIONSHIPS WITH EMPLOYEES AND COLLABORATORS
This chapter focuses on the principles guiding QualiValue’s interactions with its employees and collaborators. It underscores our commitment to maintaining a respectful, fair, and supportive workplace.

4.1. Staff Selection
QualiValue is dedicated to fair and unbiased recruitment processes. Our selection criteria are based on merit, qualifications, and professional abilities. We strive to create a diverse workforce that reflects the variety of communities we serve. This approach ensures that all potential and current employees are given equal opportunities for employment and advancement.

4.2. Staff Management
In managing our staff, we prioritize:
Fair Treatment: All employees and collaborators are treated with respect and dignity. We do not tolerate any form of harassment, bullying, or discrimination.
Professional Development: We invest in the continuous learning and development of our employees. This includes offering training programs, workshops, and other opportunities to enhance their skills and career progression.
Work-Life Balance: Recognizing the importance of a healthy balance between professional and personal life, we support flexible working arrangements where feasible.
Open Communication: We maintain an environment where employees and collaborators can openly share ideas, concerns, and feedback. We encourage a culture of transparency and open dialogue.
Safety and Well-being: The physical and mental well-being of our staff is paramount. We adhere to the highest safety standards and promote a healthy work environment.

5. WORK ENVIRONMENT
At QualiValue, we recognize that a positive, safe, and healthy work environment is crucial for the well-being of our employees and the success of our business. This chapter outlines our commitment to maintaining a workplace that fosters respect, collaboration, and professional growth.

5.1. Principles

5.1.1. Respectful Workplace 
We are committed to fostering a work environment where respect is a cornerstone of all interactions. This includes respect for individual differences, cultures, and perspectives. Every employee and collaborator is expected to contribute to a workplace atmosphere free from harassment, bullying, and any form of disrespectful behaviour.

5.1.2. Health and Safety 
Ensuring the physical and mental well-being of our employees is a top priority. We strive to provide a safe work environment by adhering to all health and safety regulations and best practices. This includes regular safety training, proper maintenance of workspaces, and prompt addressing of any health and safety concerns.

5.1.3. Environmental Responsibility 
As an ICT company, we are conscious of our environmental footprint. We are committed to sustainable practices in our operations, including efficient use of resources, waste reduction, and the minimization of our environmental impact.

5.1.4. Innovation and Creativity 
We encourage a culture of innovation and creativity. Our work environment is designed to foster open communication, collaboration, and the free exchange of ideas. We believe that a dynamic and supportive environment is essential for generating innovative solutions and staying ahead in the ICT industry.

5.1.5. Work-Life Balance 
We recognize the importance of balancing professional responsibilities with personal life. QualiValue supports flexible working arrangements where possible and encourages employees to maintain a healthy balance between work and personal commitments.

6. COMPANY MANAGEMENT
The management of QualiValue is governed by principles that ensure ethical conduct, transparency, and accountability in all our business operations. This chapter outlines the key aspects of our approach to company management.

6.1. Principles

6.1.1. Adherence to Internal Procedures
We strictly adhere to all internal policies and procedures. This commitment ensures consistency, efficiency, and integrity in our operations. Regular audits and reviews are conducted to ensure compliance and to continuously improve our processes.

6.1.2. Accounting Management
Accurate and transparent accounting practices are fundamental to our business integrity. We maintain high standards in financial reporting, complying with all relevant laws and accounting standards. Our financial records accurately reflect all transactions and are available for review by authorized parties, ensuring transparency and accountability.

6.1.3. Asset Protection
The protection of company assets, both tangible and intangible, is a priority. This includes safeguarding company property, intellectual property, and confidential information. Employees and collaborators are responsible for using company assets appropriately and preventing any form of misuse or theft.

6.1.4. Communication
Clear, honest, and responsible communication is essential in all our business dealings. This extends to interactions within the company and with external parties, such as clients, suppliers, and regulators. We are committed to providing accurate and complete information in our communications, marketing, and public relations activities.

7. EXTERNAL RELATIONS
QualiValue acknowledges the importance of establishing and maintaining ethical and professional relationships with external entities, including authorities, public administrations, political and trade organizations, clients, and suppliers. This chapter outlines our approach and principles governing these relationships.

7.1. Principles

7.1.1. Relations with Authorities and Public Administrations
Our interactions with government authorities and public administrations are conducted with the utmost integrity and respect for the law. We ensure transparent and honest communication and strictly avoid any actions that could be perceived as attempts to unduly influence or gain improper advantages.

7.1.2. Relations with Political and Trade Organizations
While engaging with political and trade organizations, we maintain neutrality and do not participate in or endorse political activities. Our interactions are guided by respect, impartiality, and compliance with relevant laws and regulations.

7.1.3. Relationship with Clients and Suppliers
Our relationships with clients and suppliers are based on principles of fairness, honesty, and mutual respect. We are committed to transparent and ethical business practices, ensuring that all contracts and negotiations are conducted professionally and without the influence of personal interests. We select suppliers based on objective criteria such as quality, reliability, and ethics. Similarly, our approach to client relations is characterized by professionalism, integrity, and commitment to delivering high-quality services.

8. INTERNAL CONTROL SYSTEM
The Internal Control System at QualiValue is designed to ensure compliance with our business standards, policies, and regulatory requirements. This chapter outlines the structure, objectives, and principles of our internal control mechanisms.

8.1. Principles

8.1.1. Risk Management
We have established a comprehensive risk management framework that identifies, assesses, and mitigates potential risks to our business. This proactive approach helps in safeguarding our assets, maintaining financial accuracy, and ensuring the efficiency of operations.

8.1.2. Compliance
Our internal control system is aligned with legal and regulatory requirements. Regular compliance checks are conducted to ensure adherence to laws, regulations, and internal policies.

8.1.3. Audit and Review
Regular internal audits are performed to assess the effectiveness of our control systems. These audits help in identifying areas for improvement and in implementing corrective actions promptly.

8.1.4. Responsibility and Accountability
All employees and management are responsible for upholding the internal control system. Clear lines of accountability ensure that responsibilities regarding internal controls are well understood and executed.

8.1.5. Information and Communication
Reliable and timely information is crucial for effective internal control. We ensure that relevant information is communicated appropriately within the organization. This includes financial reporting, operational data, and feedback mechanisms.

8.1.6. Continuous Improvement
Our internal control system is dynamic and evolves with our business. We are committed to continually assessing and enhancing our control mechanisms to address new challenges and changes in the business environment.

9. GUIDELINES OF THE SANCTION SYSTEM
QualiValue believes in upholding the highest ethical standards and adhering strictly to the principles outlined in our Code of Ethics. The sanction system is an integral part of enforcing these standards. This chapter describes the guidelines for implementing sanctions in cases of non-compliance with the Code.

9.1. Principles

9.1.1. Fairness and Consistency
Sanctions are applied fairly and consistently across all levels of the organization. Any deviation from the Code of Ethics is taken seriously, and the sanction system is designed to address violations impartially.

9.1.2. Proportionality
Sanctions are proportionate to the severity of the violation. Factors such as the nature and gravity of the offense, its impact on the company, and whether it is a repeat offense, are considered when determining the appropriate sanction.

9.1.3. Transparency and Due Process
The process for investigating and imposing sanctions is transparent and respects the rights of the accused. Individuals subject to sanctioning have the right to be heard and to present their case.

9.1.4. Types of Sanctions
Sanctions may range from formal warnings and reprimands to more severe consequences such as suspension, demotion, or termination of employment or contracts, depending on the nature and severity of the violation.

9.1.5. Reporting and Confidentiality
Employees are encouraged to report suspected violations of the Code of Ethics. All reports are treated confidentially, and we ensure that no retaliation occurs against anyone who reports a violation in good faith.

9.1.6. Record-Keeping and Review
Records of all violations and sanctions are maintained for accountability and future reference. The sanction system is regularly reviewed and updated to ensure its effectiveness and relevance.